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For more information about TUG CONNECTS 2024: ignite!, please visit www.tugconnects.com
Friday, May 24 • 10:30am - 11:30am
(143) Leveraging Omni-Channel Communications & AI into the eCommerce Experience.

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Are you looking for ways to drive your eCommerce Experience with omnichannel communications?

Learn how TUG member GSG has been able to leverage its contact center platform into its eCommerce Experience. Over the past couple of years GSG has invested in integrating its contact center platform with its eCommerce platform, so that GSG can leverage data into the customer experience. Learn how its contact center links AI to web messenger, and how the web messenger tool supports GSG’s efforts to roll out new customer features such as the Kodaris Payment Portal. In addition to that GSG will go over its next steps on how to leverage Contact Center software into increasing the Time of Resolution on high traffic online forms. GSG will show how other applications such as CRM can be integrated within the contact center platform as well.
Speakers
avatar for George Temple

George Temple

Director of Customer Experience, GSG
Hi,     I’m George Temple, Director of Customer Experience, at GSG (Graphic Solutions Group). I have worked in distribution for 20 years, and the majority of my experience has been within the graphic markets industry. Throughout my career I’ve had great experiences helping... Read More →
avatar for Lauren Forte

Lauren Forte

Inside Sales Director, GSG (Graphic Solutions Group)
Hi,   I'm Lauren Forte, an Inside Sales Director in the graphics market industry with over 10 years of experience. My roles, including Dallas Branch Manager and Inside Sales Manager, sharpened my skills. As the Director of Inside Sales at GSG, I drive sales strategy and cultivate... Read More →

Friday May 24, 2024 10:30am - 11:30am EDT
Lake Room
  All Platforms, AI, eCommerce

Attendees (12)